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COLOR SPLASH · SUPPORT

Need a hand?

Something not working, a question about the game, or an idea to share? Get in touch.

Contact support

Help us find the hiccup.

If you’re reporting a problem, please include:

  • Your device model and whether you play on Android or iOS.
  • Your operating system and game version, if you know them.
  • The level, what happened and what you expected instead.
  • A screenshot or screen recording, if it helps explain the issue.

Please leave out passwords, payment details and other sensitive information.

A few quick answers

The game freezes or closes unexpectedly.

Try closing and reopening the game, then restarting your device. If it keeps happening, contact us with the details above. Avoid clearing app data or reinstalling while troubleshooting: your progress is stored on your device.

An ad or reward didn’t work.

When ads are available, check your internet connection and complete the ad’s reward condition. Ads may not always be available. If a completed ad didn’t give you a reward, tell us when it happened, which reward you expected and what you saw on screen.

Where is my progress saved?

Color Splash saves your progress locally on your device without a game account. Clearing app data removes local saves. Before reinstalling or moving to another device, contact us if you’re unsure—we can’t promise to recover a deleted save.

I have a privacy question.

Our privacy policy explains game saves, analytics, crash reports and advertising choices. You can send privacy questions or requests to the same contact email above; mention “Color Splash privacy” in your subject.